Introduction

At Essential Hoodie Australia, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your Essentials Hoodie, we offer a straightforward refund and return process. Please read this policy carefully to understand your rights and obligations.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • You must initiate the return process within 7 days of receiving your order.
  • Proof of purchase (e.g., order number or receipt) is required.

Non-Returnable Items

Certain items cannot be returned, including:

  • Items that have been worn, washed, or damaged after delivery.
  • Personalized or custom-made Essentials Hoodie products.
  • Items purchased during a sale or promotional event (unless defective).

How to Initiate a Return

Follow these steps to return your Essentials Hoodie:

  1. Contact our customer support team at support@au-essentialshoodie.com to request a return authorization.
  2. Pack the item securely in its original packaging, including all tags and accessories.
  3. Include a copy of your order confirmation or receipt.
  4. Ship the item to our return address:https://au-essentialshoodie.com/.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Your refund will be processed within 7 business days.
  • The refund will be issued to your original payment method.
  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

If you need to exchange your Essentials Hoodie for a different size or color, please contact us at support@au-essentialshoodie.com. Exchanges are subject to product availability.

Damaged or Defective Items

If your Essentials Hoodie arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund at no additional cost to you.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

  • Email: support@au-essentialshoodie.com